Online Users Satisfaction During COVID-19

We understand that the relationship between customer satisfaction, experience and network performance is the key to designing and running networks to drive loyalties. In this real-world market, we know well as well that successfully attracting and retaining customers depends on providing a superior customer experience. 

A customer satisfaction survey carried out by third party survey service shows that, after our ongoing efforts on the technology, service and customer experience improvements, the infrastructures built with our technologies received high satisfaction from the end users of the networks, especially during the COVID pandemic times.

Key findings:

- The survey found the two most critical factors to customer satisfaction were: uninterrupted video streams and webpage download speed. 
- ​The survey shows the end-users are satisfied with their experiences of video streaming, 7.5 out of 10 are satisfied with the network infrastructure built with our solutions/technologies.
- Network improvements resulted in a 12.6 percentage point increase in willingness to refer the network to others.

We are committed on improving the customer experiences by innovations and our services  

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